General Terms and Conditions – Granzier Uitvaartservice Bv Version: 1.1 Date: 16-12-2025 These general terms and conditions apply to all offers, quotations, agreements, services and deliveries of Granzier Uitvaartservice BV, located at Veestraat 5a, 6067 AR Linne, registered with the Chamber of Commerce under number 92457096, VAT number NL001832546B69 (hereinafter: Contractor). Article 1 – Definitions 1.1 Contractor: Granzier Uitvaartservice BV, user of these general terms and conditions. 1.2 Client: any natural person or legal entity that enters into an agreement with the Contractor. 1.3 Agreement: any agreement between the Contractor and the Client. 1.4 Services/Products: all services and/or products offered by the Contractor. Article 2 – Applicability 2.1 These general terms and conditions apply to all offers, quotations, services and agreements of the Contractor. 2.2 Client means any natural person or legal entity, acting both in the exercise of a profession or business (B2B) and as a private individual (B2C). 2.3 Deviations from these general terms and conditions are only valid if agreed in writing. 2.4 The applicability of any general or purchasing conditions of the Client is explicitly rejected, to the extent permitted by law. Article 3 – Quotations and conclusion of the agreement 3.1 All quotations are without obligation, unless expressly stated otherwise. 3.2 An agreement is concluded at the moment that the Client places an order, accepts a quotation in writing or digitally, or when the Contractor has started carrying out the work. 3.3 By placing an order – verbally, by telephone, digitally or via WhatsApp – the Client declares that he or she has been able to take note of these general terms and conditions and agrees to them. Article 4 – Prices and payment 4.1 All prices are exclusive of VAT and other government levies, unless stated otherwise. 4.2 For the applicable prices, please refer to the Contractor's applicable rate list, which includes the applicable VAT rate. 4.3 Invoices must be paid within 21 days of the invoice date. 4.4 If the Client fails to pay on time, they will be in default by operation of law. 4.5 For business Clients, statutory commercial interest will be due from the due date. 4.6 For private Clients, statutory interest will be due after they have been sent a free written reminder and have been granted a period of fourteen (14) days to pay. 4.7 If payment is not made after this period, extrajudicial collection costs will be due in accordance with the Decree on Compensation for Extrajudicial Collection Costs (BIK). 4.8 All judicial and extrajudicial collection costs will be borne by the Client. Article 5 – Performance of the Agreement 5.1 The Contractor will perform the Agreement to the best of its knowledge and ability. 5.2 Specified terms are indicative and dependent on circumstances and availability. 5.3 The Client shall ensure the timely and correct provision of all necessary information. Article 6 – Changes and additional work 6.1 Changes to the agreement may lead to additional costs. 6.2 Additional work will be carried out after consultation with and approval of the Client. Article 7 – Liability 7.1 The Contractor’s liability is limited to the amount paid out in the relevant case by the liability insurance. 7.2 If no payment is made, liability is limited to the invoice amount of the relevant agreement. 7.3 The Contractor is not liable for indirect damage, including consequential damage, lost profits, or immaterial damage. 7.4 Damage to materials, resources, vehicles, or other property of the Contractor, caused by the Client, surviving relatives, healthcare workers, or other third parties, must be compensated by the party that caused the damage, to the extent legally permitted. Article 8 – Force Majeure 8.1 The Contractor is not obliged to fulfill any obligation if prevented from doing so by force majeure. 8.2 Force majeure means all external causes over which the Contractor cannot reasonably exercise any influence. Article 9 – Intellectual property 9.1 All intellectual property rights relating to work delivered by the Contractor shall remain with the Contractor, unless otherwise agreed in writing. 9.2 The Client shall only obtain a non-exclusive right of use. Article 10 – Confidentiality 10.1 Both parties are obliged to maintain confidentiality of all confidential information they obtain in the context of the agreement. Article 11 – Complaints 11.1 Complaints must be reported to the Contractor in writing within 14 days of discovery. 11.2 Submitting a complaint does not suspend the payment obligation. Article 12 – Applicable law and disputes 12.1 Dutch law shall apply to all agreements. 12.2 Disputes shall, to the extent permitted by law, be submitted to the competent court in the district in which the Contractor is established. Article 13 – Contact and availability 13.1 The Contractor can be reached by telephone at 0475-227103. This number can also be used for WhatsApp messages. 13.2 The Client is requested to use this number for all forms of contact with the Contractor. Article 14 – Execution, Practical Feasibility, and Safety 14.1 If the Contractor is requested to transport a person to a residence, the Client must assess in advance whether this is practically and safely feasible. 14.2 If it becomes apparent on-site that execution is not possible or not safe, the Contractor reserves the right to refuse or terminate the assignment. Costs already incurred may be charged. 14.3 The Contractor will carry persons up a maximum of three (3) steps once. Babies and small children are an exception. 14.4 If additional assistance is required, additional costs may be charged. 14.5 Waiting time due to circumstances beyond the Contractor's control may be invoiced as extra time. 14.6 If incorrect or incomplete information is provided, the Contractor reserves the right not to commence or terminate the assignment. 14.7 If the Client does not follow a negative recommendation from the Contractor and nevertheless wishes to proceed, this shall be entirely at the Client’s risk, to the extent permitted by law. Article 15 – Mandatory information to be provided when making a report 15.1 When submitting a report, the Contractor requests the Client to provide the following information completely and correctly: *Name of the deceased; *Date of birth; *File number (if known); *Full address; *Any special details (such as: floor, staircase, obesity or other relevant circumstances); *Type of assignment (for example: transfer, home burial, care, etc.), clearly described; *Processing of the death certificate and what needs to be done with it.